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BT engaged Monochrome through ServiceNow to deliver their ICT Portal for their new Education Cloud Services partnership.

The site has been designed to meet strict brand guidelines and the solution developed for the ServiceNow platform.

The resulting web application was fantastically well received and Monochrome exceeded expectations on all levels in delivering a modern web interface on the Geneva release of ServiceNow.

The Brief

BT approached ServiceNow for the design and delivery of a new publicly available customer portal that would be integrated into the ServiceNow platform, Knowledge and CMS specifically. The portal is the first publicly available portal BT have pursued using the ServiceNow platform.

The Solution

Monochrome worked with BT to model the UX and portal functionality through interactive wireframes and then worked closely with the BT brand team to provide creative work for the portal that met guidelines and provided consistency with other public portals in BT’s portfolio.

The portal considers technical complexities with “out-of-the-box” search results, permissions and form integrations as well as pushing the UX and creative boundaries of the ServiceNow platform.

The Conclusion

With over 18 years industry experience Monochrome showed the experience and credentials to provide a UI solution that delivered on the following criteria:

  • A rich UX (User eXperience), intuitive and engaging customer experience through well researched and established practices in web GUI (Graphical User Interface) design
  • A brand conscious and great looking user interface
  • A well tested and optimised user interface across a range of devices and browsers
  • A robust, scalable and highly maintainable development and final solution
  • A highly tested, secure and performance optimised solution
  • A highly communicative and enjoyable working relationship

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If you like what you see and feel that Monochrome could improve your digital appearance and help to propel your business forward, please don't hesitate to get in touch.

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We're proud to be the leading Service Portal development and UX partner in the UK, and one of only a handful of companies worldwide capable of delivering high-end, custom solutions on this complex and powerful IT platform.

Our team are proud to be delivering unique user experiences for some of the UK best know finance houses and large global enterprises.

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Ideal for buiding single page apps, AngularJS is a JavaScript-based, front-end web application framework that greatly simpifies both the development and the testing of rich Internet applications.

Monochrome has an experienced and diverse in-house development team that is highly skilled in this powerful open-source framework.

AngularJS two-way data binding is its most notable feature, largely relieving the server backend of templating responsibilities. Instead, templates are rendered in plain HTML according to data contained in a scope defined in the model.

User Interface (UI) Design

Once wireframes have been signed off by the client, we would typically produce a set of high-fidelty designs.

It is at this stage that we are considering the minutiae of the design. The end result is an highly accurate representation of your website or app.

Creative Services

Interactive Wireframing

Wireframing is an essential part of any project. At this stage we're concerned with layout, user journies and the positioning of content and calls-to-action. Palette, font choice and cosmetics in general are not on the agenda.

Using the excellent Invision prototyping app, we'll import static wireframes and hook them up to create an early illusion of interactivity.

Wireframing allows us to be confident in our UX decision making, proving (and occasionally disproving) a concept before a single line of code is written.

Creative Services

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